Shipping -Policy

Global Trade Smart Shipping Policy 2026

Shipping & Delivery Policy

Effective Date: May 7, 2026

Website: https://globaltradesmart.co.za/

Business Name: GLOBAL TRADE SMART (Pty) Ltd

Shipping & Delivery Policy – GLOBAL TRADE SMART (Pty) Ltd

Shipping & Delivery Policy

GLOBAL TRADE SMART (Pty) Ltd specializes in the sale and delivery of shipping containers, modified container units, and container-related products across South Africa.

This Shipping & Delivery Policy explains how orders are processed, delivered, scheduled, and managed after purchase through our website.

By placing an order with us, you agree to the shipping and delivery terms outlined below.

1. Delivery Areas

We provide delivery services throughout South Africa, including major cities, industrial areas, ports, construction sites, farms, commercial locations, and selected remote regions.

Customer location

Road accessibility

Site conditions

Product size and weight

Transport scheduling

For deliveries outside standard service areas, additional transport charges may apply.

2. Order Processing Time

Orders are generally processed after:

Full payment confirmation

Successful payment verification

Final approval of product specifications

Confirmation of delivery details

> Standard order processing timelines:

Stock containers: 2–4 business days

Modified or customized containers: Processing times vary depending on fabrication requirements

Processing times may be extended during:

Public holidays

High-demand periods

Severe weather conditions

Supplier or transport delays

Customers will be notified if significant delays occur.

3. Delivery Timeframes

Estimated delivery timelines depend on:

Delivery location

Product availability

Transport scheduling

Site accessibility

Weather and road conditions

Typical delivery estimates:

These timeframes are estimates only and are not guaranteed delivery deadlines.

4. Delivery Scheduling

Once the order is ready for dispatch, our logistics team may contact the customer to:

Confirm the delivery address

Verify site access conditions

Arrange a suitable delivery date

Confirm offloading requirements

Customers are responsible for ensuring that:

Someone is available to receive the delivery

The delivery site is accessible for heavy vehicles

The site is safe for offloading

Any required permits or approvals have been obtained

Failure to meet delivery requirements may result in rescheduling fees or additional transport charges.

5. Delivery Access Requirements

Shipping containers require specialized transport vehicles and adequate offloading space.

Customers must ensure:

Clear access roads for delivery trucks

Sufficient turning space

No low-hanging power lines, trees, or obstructions

Stable and level ground conditions

Safe unloading access

If delivery cannot be completed due to inaccessible conditions, the customer may be responsible for:

Redelivery charges

Return transport costs

Vehicle waiting fees

Crane or lifting costs

GLOBAL TRADE SMART (Pty) Ltd reserves the right to refuse delivery where site conditions are unsafe.

6. Delivery Charges

Delivery costs are calculated based on:

Distance from dispatch location

Container size and type

Delivery route accessibility

Crane or lifting requirements

Fuel and transport conditions

In some cases, promotional free delivery may apply to selected areas or products.

Any applicable delivery charges will be communicated before order confirmation.

7. Customized & Modified Container Deliveries

Customized, fabricated, or modified containers may require extended lead times depending on:

Design specifications

Material availability

Electrical or plumbing installations

Manufacturing schedules

Quality inspections

Estimated production and delivery timelines will be communicated during the quotation process.

8. Inspection Upon Delivery

Customers are encouraged to inspect all products immediately upon delivery.

If there are concerns regarding:

Major transport damage

Incorrect products

Missing agreed items

Significant structural issues

Customers should:

Note the issue during delivery where possible

Take clear photographs

Notify our support team within 48 hours

Failure to report issues within the required timeframe may affect claim eligibility.

9. Risk & Ownership

Ownership of the product transfers to the customer after:

Full payment has been received

Delivery has been completed or collection finalized

Risk for the container passes to the customer once the product has been delivered, offloaded, or collected.

10. Collection of Containers

Customers may arrange collection from designated locations where available.

Before collection:

Full payment must be cleared

Collection arrangements must be confirmed

Suitable transport equipment must be arranged by the customer

Customers collecting products are responsible for:er

Vehicle suitability

Loading compliance

Transport permits where required

Safe transport practices

11. Delays Beyond Our Control

GLOBAL TRADE SMART (Pty) Ltd is not responsible for delays caused by circumstances beyond reasonable control, including but not limited to:

Extreme weather conditions

Road closures

Government restrictions

Transport breakdowns

Port congestion

Industrial action

Supplier shortages

Civil disruptions

We will make reasonable efforts to keep customers informed of any significant delays.

12. Fraud Prevention & Payment Verification

To protect customers and prevent fraudulent transactions, we may:

Verify customer information

Verify customer information

Request proof of payment

Confirm identity documentation where necessary

Delay dispatch until payment verification is complete

Orders suspected of unauthorized activity may be cancelled or placed on hold.

13. Shipping Damage Claims

If a product arrives with significant transport-related damage, customers should contact us immediately.

Claims must include:

Order or invoice number

Photographs of the damage

Delivery details

Description of the issue

All claims are reviewed individually and may result in:

Repair arrangements

Replacement options

Partial refunds where appropriate

Insurance claim processing where applicable

14. Customer Responsibilities

Customers are responsible for providing:

Accurate delivery information

Correct contact details

Safe and accessible delivery conditions

Proper site preparation before delivery

Additional charges may apply if incorrect information results in failed delivery attempts.

15. Compliance With Consumer Protection Standards

This policy is intended to support fair business practices, transparent online commerce standards, and customer protection requirements applicable in South Africa.

Nothing in this policy limits any rights that may apply under applicable consumer protection laws.

16. Contact Information

For delivery support, transport quotations, or shipping-related questions, please contact:

GLOBAL TRADE SMART (Pty) Ltd

27 Regent Street, Eureka, East London, Eastern Cape, 5247, South Africa

Phone: +27 75 085 6338

Business Hours:

Monday – Friday: 8:00 AM – 5:00 PM

Shipping & Delivery Policy | Shipping Containers South Africa | GLOBAL TRADE SMART

Read the official shipping and delivery policy for GLOBAL TRADE SMART (Pty) Ltd. Learn about container delivery timelines, transport, logistics, shipping fees, and nationwide delivery services across South Africa.