💸 REFUND & RETURNS POLICY
Effective Date: May 7, 2026
Business Name: GLOBAL TRADE SMART (Pty) Ltd
Refund & Return Policy – GLOBAL TRADE SMART (Pty) Ltd
This Refund & Return Policy explains the conditions under which returns, exchanges, cancellations, and refunds may be accepted for products purchased through our website.
By placing an order on our website, you agree to the terms outlined below.
1. Product Inspection & Acceptance
Customers are encouraged to inspect all shipping containers and products upon delivery or collection.
Once a product has been delivered and accepted by the customer or authorized representative, the order will be considered complete unless a defect, incorrect specification, or delivery issue is reported within the allowed reporting period.
To report an issue, customers must contact our support team within:
48 hours after delivery for visible damage or incorrect items.
7 calendar days after delivery for hidden defects that were not reasonably visible during delivery.
All claims must include:
Order number or invoice number
Customer name and contact details
Clear photographs of the issue
A written explanation of the concern
Failure to provide sufficient information may delay the review process.
2. Eligibility for Returns
Due to the nature, size, customization, and logistics involved in shipping container sales, returns are only accepted under limited conditions.
A return may be approved if:
The delivered container is materially different from the agreed specifications.
The wrong product was delivered.
The product has structural defects not disclosed before purchase.
The product arrived severely damaged due to transport handling.
Returns will not be accepted for:
Change of mind after delivery
Cosmetic wear consistent with used shipping containers
Minor dents, scratches, rust marks, or signs of previous use disclosed in the product description
Customer-selected sizing errors
Delays caused by customer unavailability or incorrect delivery information
Customized or modified container units
Containers altered after delivery by the customer or third parties
All return requests are subject to inspection and approval by GLOBAL TRADE SMART (Pty) Ltd.
3. Non-Returnable & Customized Products
Customized, modified, branded, fabricated, or special-order containers are non-refundable once production, modification, or dispatch has started.
Office containers
Tuck shop containers
Refrigerated container modifications
Site office conversions
Accommodation units
Containers with electrical, plumbing, insulation, windows, or doors added
Customers are responsible for carefully reviewing all quotations, dimensions, layouts, and specifications before payment confirmation.
4. Refund Policy
Approved refunds will be processed using the original payment method whenever possible.
Refund eligibility depends on the order stage:
4.1 Orders Cancelled Before Dispatch
Customers may request cancellation before dispatch or collection scheduling.
If the order has not yet been processed for transport, fabrication, or modification, a refund may be approved subject to:
Administrative processing fees
Banking charges
Inspection or handling costs already incurred
4.2 Orders Already Dispatched
Once a container has been dispatched for delivery, transport and logistics costs are non-refundable.
If a return is approved after dispatch, the customer may be responsible for:
Return transport costs
Crane or offloading costs
Site access charges
Recovery or collection fees
4.3 Refund Processing Time
Approved refunds are generally processed within:
5–10 business days
Return window 10 days)
* Refund processing time: 5–10 business days
* Return cost Free returns
* Return address: 43 Impex Ave, Johannesburg, Gauteng, 2197
* Whether exchanges are accepted
Phone: 075 085 6338
Email: info@globaltradesmart.com
Address: 43 Impex Ave, Johannesburg, Gauteng, 2197
Processing times may vary depending on the customer’s financial institution.
5. Exchange Policy
If an exchange is approved:
The customer may be required to pay any price difference.
Additional transport charges may apply.
Exchange delivery timelines may vary depending on stock availability and location.
GLOBAL TRADE SMART (Pty) Ltd reserves the right to offer repair, replacement, exchange, or refund depending on the nature of the issue.
6. Delivery & Transport Conditions
Customers are responsible for ensuring that the delivery site is:
Safe and accessible
Suitable for heavy vehicle access
Legally approved for container placement where required
If delivery cannot be completed due to site access restrictions, unsafe conditions, or incorrect customer information, additional delivery or return transport fees may apply.
Delivery dates are estimates and may occasionally be affected by:
Weather conditions
Road restrictions
Mechanical breakdowns
National holidays
Transport scheduling constraints
We will make reasonable efforts to keep customers informed regarding delivery updates.
7. Used Container Condition Disclaimer
Used shipping containers are previously utilized cargo units and may show signs of wear including:
Surface rust
Dents
Scratches
Patch repairs
Flooring marks
Paint fading
Unless otherwise stated, used containers are sold in functional condition suitable for storage, transport, or modification purposes.
Customers are encouraged to request current product photos and condition details before purchase.
8. Compliance With Consumer Protection Standards
This policy is designed to comply with applicable South African consumer protection principles, fair business practices, and online commerce transparency requirements.
Nothing in this policy limits any rights that may apply under applicable consumer protection laws.
9. Fraud Prevention & Payment Verification
For security and fraud prevention purposes, GLOBAL TRADE SMART (Pty) Ltd may:
Verify customer identity before processing orders
Request proof of payment
Delay shipment until payment verification is completed
Decline suspicious or unauthorized transactions
Orders flagged for security review may be temporarily placed on hold.
10. Contact Information
For all refund, return, exchange, or cancellation requests, please contact:
GLOBAL TRADE SMART (Pty) Ltd
27 Regent Street, Eureka, East London, Eastern Cape, 5247, South Africa
Phone: +27 75 085 6338
Email: info@globaltradesmart.co.za
Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM
